1. Contact the bank customer service: You can contact the bank customer service to explain the situation and ask the bank to honor its promise. If the bank refuses to fulfill its promise, you can ask the bank to provide relevant supporting documents to safeguard your rights and interests.
2. Complain about the bank: If the customer service of the bank can't solve the problem, you can complain to the relevant departments, such as the China Banking Regulatory Commission and the People's Bank of China.