Ping An Credit Card customer service hotline: 95511 extension 2

Ping An Bank customer service and complaint channels

1. Customer service hotline

Service and complaints Hotline: 95511 to 3, 95511 to 2 (credit card)

Overseas service and complaint hotline: +86-95511, +86-755-95511, +86-755-29595511 (credit card)

All-in-one card service and complaint hotline: 95511 extension 3 (overseas hotline: +86-755-95511)

VIP service and complaint hotline: 4008895511 (overseas hotline: +86-21-38824910)

2. Official website

E-mail address for complaints and complaints: xfjb@pingan.com.cn

4. Letter address

Head office letter complaint address: China No. 5047 Shennan East Road, Shenzhen City, Guangdong Province (Postal Code: 518001)

5. Bank client, WeChat public account

Bank client: Ping An Pocket Bank, Ping An Digital Pocket< /p>

Ping An Bank WeChat public account: pingan_bank

The whole process of Ping An Bank complaint handling

1. Consumers file complaints through the complaint channels announced by Ping An Bank.

2. After receiving the complaint, the management unit of each complaint acceptance channel will promptly forward it to the relevant complaint handling unit.

3. The complaint handling unit investigates and verifies the complaints.

4. The complaint handling unit will make a decision and notify the complainant within 15 days. For complex complaints, it can be extended to 30 days to make a decision and notify the complainant. The maximum processing period shall not exceed 60 days.

5. If the complainant has objections to the result of the complaint handling, he may apply in writing to the superior unit of the complaint handling unit for verification within 30 days from the date of receipt of the handling decision. If you have any objection to the verification decision, you may apply for verification to the superior unit of the complaint handling unit level by level.

6. Verification units at all levels should make verification decisions and inform the complainant within 30 days from the date of receipt of application verification materials.

7. If the complainant is dissatisfied with or does not accept the result of the complaint handling, the complaint handling unit may inform the complainant that he may apply for mediation to the Financial Consumer Dispute Mediation Organization or resolve the dispute through arbitration or other channels.