If the bank card account information cannot be found, it is likely that the following situations have occurred:

1. The account information provided by the customer during the query operation is wrong, and the card number and bank card number are incorrect. The name of the cardholder does not match, so the system will naturally not be able to find it. It is recommended that customers check the information and re-provide correct information to query again.

2. The status of the bank account to be queried is abnormal. It may have been canceled or expired, or it may be reported as lost, etc.

If the customer cannot find out by himself, it is recommended to contact the bank’s customer service, provide personal identity information, and let the customer service staff help check