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According to the regulations of Bank of Communications, the loss reporting and replacement of credit cards need to be handled according to the following procedures:

1. Show your ID card and verify the UnionPay card information;

2. Report the loss of UnionPay cards, and keep the certificate of loss reporting;

When the bank informs you, it usually takes 7 days to apply for a new bank card.

4. Apply for a replacement bank card and show the certificate of loss reporting;

5, the counter staff to fill the card formalities;

Note: loss reporting requires a loss reporting fee, which can only be reissued at the bank where the account is opened.

After the credit card is lost, it must be reported in time, which can reduce the risk of credit card being stolen and minimize the property loss of the cardholder. Bank of Communications provides 72-hour card loss protection service for credit card customers, which can guarantee the capital loss within 72 hours before the official loss report.

I. Loss reporting and replacement of Bank of Communications credit cards

You can report the loss of your credit card through telephone banking, online banking, mobile banking and credit card customer service hotline. Once your credit card is lost and cannot be recovered, your old card can't be used. If you need a replacement card, you can handle it through the credit card customer service hotline.

Two, Bank of Communications credit card loss reporting, replacement method

Loss reporting method

Report the loss of telephone banking: call the credit card customer service hotline 400-800-9888 or 95559→ press 1# (report the loss of credit card);

Report the loss of online banking: log in to online banking → credit card → credit card management → report the loss of credit card.

Report loss of mobile banking: log in to mobile banking → credit card → report loss of credit card → select card number.

Card replacement method

Replacement card: At present, you can only apply for a replacement card through the credit card customer service hotline.

Third, the Bank of Communications credit card loss reporting, card replacement costs

Loss reporting fee:

At present, activated cards are charged for loss reporting, while inactive cards are charged for loss reporting.

Domestic loss reporting fee: RMB 50 yuan per card (loss reporting for official cards is free);

Overseas emergency loss reporting fee: RMB 50 yuan per card (Platinum Credit Card is free of charge for overseas emergency loss reporting).

Card replacement fee:

The cost of replacing a new card in China is RMB 65,438+05 per card, and 35 yuan will be charged for urgent processing (replacing a new Platinum Credit Card is free).

Overseas emergency card replacement fee: VISA card is 65,438+075 USD per card, MasterCard card is 65,438+048 USD per card, and gold and platinum cards are free.

Four. Effective time for reporting the loss of credit card of Bank of Communications.

The replacement card for loss reporting of credit card takes effect immediately. The new card is sent by registered mail according to the mailing address registered by the cardholder in Bank of Communications. Generally, the new card can be received within 3 days, about 10 days, and it needs to be activated before it can be used!