1. Forgot the login password of mobile banking. At this point, the user needs to bring a valid ID card, bank card and mobile phone to the relevant outlets to modify the login password.
2. You entered the wrong login password three times in a row. Generally, after 24 hours, you can log in with the correct password. Or, if the user forgets the password, he will go to the relevant outlets to modify it.
3. You cannot log in during the maintenance of the banking system. Users can wait a few hours or log in the next day.
Users may also encounter the following problems when using mobile banking:
If you change the bound mobile phone number, you need to change the mobile phone number at the counter, that is, you need to go to the relevant outlets with valid identity documents and bank cards registered in your mobile banking account.
Extended data:
Mobile banking function
(1) account management
Provide customers with account management functions such as balance inquiry, daily detailed inquiry, historical detailed inquiry, registration card maintenance, account loss reporting and default account setting.
(2) Transfer and remittance
Mobile phone remittance is a function for customers to transfer money to the default account of customers who have opened mobile phone banking (WAP) by inputting the bank card number or mobile phone number of the payee.
(3) Payment business
Through this function, customers can pay daily project expenses, and support customers to submit appointment instructions for payment after non-working hours (branch business is required), and the system will handle business for customers during working hours. After the payment is successful, the items can be saved in my payment items, and customers can also pay, inquire, add or delete personal payment items through My Payment Items.
(4) Mobile phone stock market
Customers can query the stock information of Shanghai Stock Exchange and Shenzhen Stock Exchange through WAP, enter the stock code in "Customize My Stock", and customize or delete the stocks they care about. Customers can conduct bank-to-securities company, securities company-to-bank and related inquiry transactions through the "third-party depository" function, and in addition, they can also link to the WAP website page of brokers for stock trading [5].
(5) Fund business
According to the fund company, fund type, fund code and self-selected fund, customers can query the detailed information of a fund (including fund code, name, type, net value, historical net value, etc.). ), and key funds can be set as self-selected funds, and operations such as fund subscription, subscription, fixed investment, redemption, cancellation, balance and historical details can be performed quickly and conveniently.
(VI) Precious metals
Provide customers with the functions of inquiring the real-time price of RMB paper gold (including bank buying price and bank selling price), buying and selling paper gold according to the real-time price of RMB paper gold, or setting paper gold entrusted transactions (including profit entrustment, stop loss entrustment and two-way entrustment), and inquiring the accumulated balance of brand gold and account information.
(7) Credit card business
Provide customers with the function of checking the balance and transaction details of credit cards (including credit cards, debit cards and international cards) and returning overdrawn RMB and foreign currency accounts to their credit cards. At the same time, it supports the credit card installment payment function.
(8) Customer service
Provide customers with the functions of balance change reminder customization/inquiry/modification/cancellation, main menu customization, self-service payment, authority management, modifying login/payment password, canceling mobile banking (WAP), setting customer reservation information, statement and so on.