1, component
(1) Conformity of description: The description requires the seller to seek truth from facts and show the seller the truest situation of the goods. That is, whether it is genuine or not.
(2) Service attitude: the main object of service is customer service, including response time, polite language, after-sales dispute resolution, etc.
(3) Logistics service: delivery speed includes delivery time, delivery speed, service attitude of courier and commodity packaging.
2. Improved methods
(1) Customer pays a return visit to maintain new and old customers: after the customer confirms the receipt of the goods, he actively contacts the customer to pay a return visit and do a good job in maintaining the later relationship.
(2) Improve service quality and correct customer service attitude: train customer service professional knowledge and polite language.
(3) The product is fundamental: guarantee the product quality and describe the product truly.
Advantages of DSR:
1, to improve the seller's service quality
The seller's service rating system DSR can improve the seller's service quality and consumer satisfaction by evaluating the seller's service quality, thus increasing sales.
2. Improve the service quality of e-commerce platform.
The seller's service rating system DSR can help the e-commerce platform to understand the seller's service quality, so as to take measures to improve the service quality of the e-commerce platform and improve consumer satisfaction.
3. Improve consumer satisfaction.
The seller's service rating system DSR can help consumers understand the seller's service quality, so as to choose a better seller and improve consumer satisfaction.
4. Promote fair competition
The seller service rating system DSR can promote fair competition among sellers, thus improving the service quality of the whole market.
5. Promote the sustainable development of e-commerce platform.
The seller service rating system DSR can help the e-commerce platform to improve the service quality, thus increasing the loyalty of consumers and improving the revenue and sustainable development ability of the e-commerce platform.