Year-end summary, half-year summary and quarterly summary are the most common and versatile work summaries. The following credit card supervisor work summary is carefully compiled and provided by me for everyone. Welcome to read! Credit card supervisor work summary 1

I was transferred to the branch office as an account manager in xx year xx. During the nearly 12 months of working in the branch office, I worked diligently and focused on innovation. While my own business level has been continuously improved, I have also made considerable progress in terms of ideology. I would like to summarize my work as an account manager as follows:

On xx, xx, xx, I was transferred from the branch to the branch as an account manager. I worked closely with the branch leaders and colleagues Under the care and guidance of the company, I became familiar with the new working environment in a short period of time. At work, I can seriously study various financial laws and regulations, actively participate in various learning activities organized by the industry, and continuously improve my theoretical quality and business skills. Through this all-round training and learning, I deeply realized the importance of my position and the urgency of business development. At work, I combine the theoretical knowledge I have learned with the practical problems encountered by customers, have the courage to explore new theories and new problems, and carry out work creatively.

When I arrived at my new position, there was a certain gap between my work experience and marketing skills and those of other account managers. Moreover, in the new working environment, both private and public customers who have frequent business dealings with the branch are relatively unfamiliar. In addition, most of the existing customers of the branch have been assigned to other account managers. To get started, you must first increase your customer base. After taking up my new position, I have always been diligent in speaking, doing, and thinking to win customers' support for my branch's business and expand my customer base. In a short period of time, through my high-quality service and professional financial management knowledge, I successfully marketed the high-quality customers of the branch and increased the customer's contribution and loyalty to the bank.

Since I became an account manager, I have deeply understood and felt the mission and responsibilities of this position. The account manager is a business card of our bank's public service and the hub of contact between customers and the bank. The communicative demeanor and mannerisms displayed in interactions with customers represent the image of our bank. I know that every word and deed of the account manager will receive the attention of the customer at the first time, so his overall quality must be quite high. From the first day I took up my new position, from being uncomfortable at the beginning to now being able to integrate into this job well, my mentality has also changed a lot. At the beginning, I felt that the work of the account manager was very tiring and annoying, and the responsibilities were relatively heavy. But, slowly, I matured and I began to understand that this is work. It is my job to perform daily maintenance on different customers every day. It is my job to answer customers' questions enthusiastically and patiently. It is my job scope to quickly complete all loan procedures for customers and ensure that their assets are protected. When I clarify the purpose , after having work goals and priorities, everything became clear and clear to me at work. When clients sit in front of me, I no longer feel guilty or nervous. I can face them calmly with a very relaxed attitude and a friendly smile. Nowadays, I can quickly and clearly convey the information they want to know about the questions and doubts raised by customers. I can communicate well with most customers and achieve good results, thus winning the widespread recognition of my work from customers. Agree. At the same time, my communication skills and marketing skills have been greatly improved through my contacts with different customers.

While carrying out my work, I also found that I still have many problems:

1. Financial professional knowledge needs to be further strengthened. Faced with the diversity of today's market economy, bank credit business has become the demand of more and more customers. How to provide professional loans and financial services to high-quality customers of our bank requires improving one's own learning ability and initiative, and mastering it in a timely manner. The latest financial information and accurate analysis of future economic trends to improve one's level of financial expertise;

2. For different customers, detailed and precise management should also be strengthened.

Dig deep into the existing customer resources, conduct precise marketing according to the needs and actual conditions of different customers, and increase branch income;

3. Further overcome youthful impatience, be down-to-earth, and improve Work initiative. Don’t be afraid of doing more, don’t be afraid of doing small things, improve yourself in every bit of practice, and never be complacent or arrogant because of small achievements, but keep a clear mind, keep pace with the times, and create greater brilliance;

Due to the particularity and professionalism of the banking industry to a certain extent, if you want to become an outstanding employee in the banking industry, you must undergo systematic training and rich practice. I hope to get more training opportunities in XX and hope to participate in financial professional training such as AFP training to comprehensively improve my overall quality. Consolidate your business foundation and work towards higher and further directions.

Summarizing the past is to learn from experience and improve shortcomings. Looking forward to the coming year, I will be more confident, work harder, be proactive, and strive for excellence in completing my future work, so as to make greater contributions to the development of our bank's loan line in the coming year. Credit card supervisor work summary 2

In XX, due to work needs and the trust of the organization, I served as the general manager of the credit card department of XX branch. Over the past year, under the correct guidance of the leaders of the municipal bank, I have deployed the overall work of the municipal bank As a guiding ideology, we adhere to the customer-centered and market-oriented operating system in the daily work of the credit card department, establish a new service image, create a unique business philosophy, and achieve great progress in all aspects of work. By the end of the year, the credit card department had exceeded the quota by 3,006 cards and completed the annual card issuance tasks assigned by the municipal bank, achieving an income of 9.55 million yuan, and intermediary business income of 5.74 million yuan. Take this opportunity to summarize the work of the past year as follows.

1. Study hard and comprehensively improve one's own quality

XX is a very meaningful year for me. After many years of tireless pursuit, I finally gained recognition under the care of the party organization Under the influence of senior party members and old party members, I knocked on the door of the party organization and was fortunate to become a probationary member of the Communist Party of China and started a new chapter in my political life. Especially at the beginning of the year, I was appointed by the branch leaders. I took up the position of general manager of the credit card department of xx branch and was fully responsible for the daily management of the credit card department; it can be said that the changes in the job position, the increase in work burdens, and the emergence of new political life. It began to make me deeply feel that it is urgent to further improve my own quality.

In my work, I attach great importance to the cultivation of professional qualities. In addition to reading every issue of "China Credit Card" and "China Financial Times" and reading them every day to master a large amount of domestic and foreign information about credit cards, our bank and other banks, I also pay more attention to learning all kinds of information issued by superior banks. Document and understand its ideological content; pay attention to learning new business varieties and business contents that are constantly changing, and you must be able to master them. Through learning, I can be better qualified for my job; through learning, my personal professionalism, ideological realm, and professional quality have been greatly improved.

2. Strengthen self-cultivation and always pay attention to self-discipline

The credit card department has been in charge of all work by me alone in XX, without any deputy. Therefore, in terms of work coordination and arrangement, I pay special attention to strengthening self-cultivation, always restraining myself, and achieving three learnings:

First, learn from leaders. Learn the leadership style and work art of superior leaders, be modest, prudent, respectful and obedient.

The second is to learn from comrades. Within the credit card department, I believe in the principle that “when everyone adds fuel, the flames will rise.” For major matters, work arrangements are first discussed with the business manager of the card department and the leaders of each group, and the key points, difficulties and precautions of each work are discussed together to prevent problems before they occur and avoid the consequences of "one word" negative impact.

The third is to communicate with every comrade in the Ka department. The leader trusted me and asked me to take charge of the overall work of the card department, but this does not mean that I have no shortcomings. Therefore, in my daily work, I insist on being strict with myself and being lenient towards others, so that employees can feel the warmth of the big family of the Card Department and feel that working is beautiful.

The fourth is to adhere to the principle of fairness, be able to serve the public in employment, adhere to the principles of fairness, justice and openness, and fully mobilize the enthusiasm of employees.

From the beginning of XX to the present, the credit card department has carried out a series of promotion activities for cardholders such as "Eat and get gifts", "Consumption points to offset annual fees", etc., plus the marketing center Irregular promotional activities, mostly held on holidays. No matter how tired I am or how many things are going on at home, I insist on attending the event in person and visiting various publicity points. Use your own actions to start from scratch, maintain the overall image of the credit card department, and maintain the social prestige of XX Bank.

3. Work hard and repay everyone’s love for me

It can be said that it is the trust of the leadership and the support of comrades that give me the confidence to take over the job of general manager of the card department. Here I would like to express my special thanks to the president of the municipal bank and the presidents of various business outlets for their understanding, support and help in my work;

Over the past year, what I have thought about the most is how to make more people People recognize and accept xx credit card in a short period of time? How can we let xx card enter thousands of households? In order to carry out business, I took a unique approach and personally went to Bank of China to apply for Great Wall Card, ICBC to apply for Peony Card, and China Construction Bank to apply for Dragon Card as a customer. I carefully studied the development, service and management of credit cards in other banks, so as to know the other side. It was through these patient and meticulous work that I not only found a breakthrough for xx credit card, but also made a breakthrough for the issuance of xx credit card. Just take the xx Post Office as an example. During my investigation, I found that the Post Office is not only a large state-owned, profit-making unit, but also has relatively stable income. I took this as an entry point and visited the relevant leaders of the Post Office many times to promote the features and advantages of xx credit card. After reaching a consensus with the postal bureau leaders, 2,751 cards were issued in cooperation with the postal bureau through the issuance of red-headed documents and dedicated personnel.

Over the past year, I have used the platform of the head office and xx Airlines to launch the "xx Pearl Credit Card Promotion", promptly established a special project team, and sent dedicated personnel to station at the security checkpoint and waiting hall of xx Airport, sparing no effort Promote the functions, features, and application procedures of "xx Pearl Credit Card" and other types of credit cards of our bank to xx employees and waiting passengers. Provide a comprehensive introduction and on-site card application business. ***Accepted 1,386 cards by xx employees and handled on-site , achieved good results.

As of the end of XX, the credit card department has achieved revenue of 9.55 million yuan and completed intermediary business income of 5.74 million yuan, exceeding the plan by 4; 8,368 new cards were issued throughout the year, of which the credit card department* **4,556 cards were issued, 3,006 more than the 1,550 planned; 255 special merchants were actually developed, with a total transaction volume of 726 million yuan, an increase of 24% over the same period last year; total revenue The single volume reached 437 million yuan; 82 discount merchants were developed, and the average card income reached 227.68 yuan; the new bad overdraft rate was 1.84, which was lower than the 2.5 control indicator required by the head office, and the cumulative bad debt rate was 7.41, which was higher than the control index required by the head office. 5 control indicators (this is the problem we focused on solving in xx). Over the years, the formation of values ??and ways of thinking has given me my own insights into life and career. I have no extravagant aspirations. Hard work is my pursuit. To be honest, work is not only a means for me to make a living, but also the best way for me to repay the support of my leaders and comrades.

4. Improve the system and improve internal control to reduce risks

Starting from the second quarter of xx, our credit card department of xx branch will adopt the method of consultation with the general manager, business manager and ordinary employees. Establish and improve the various rules and regulations and risk prevention measures of the card department. In particular, detailed and feasible provisions are made for the easy-to-occur handover of delivery finished product cards and professional accounting processing. In the branch audit in April and the head office audit in August, the internal control work of our credit card department was well received.

Risk prevention has been the top priority of our credit card department for many years.

In 20xx, in accordance with the assessment rate set by the head office and following the new content of risk prevention given by the "Standardized Management Deepening Year", we overcame the difficulty of increasing the number of bad cards caused by the pursuit of the number of issued cards, and adopted the "new bad overdraft rate" and "new bad overdraft rate" for risk collection work. The dual assessment method of "write-off bad debt rate" stipulates that the two indicators should be controlled within 2.5 and 5 respectively, and the outsourcing collection method should be used to increase collection efforts. By the end of XX, the new bad overdraft rate of our branch was 1.84, which was completely controlled within the 2.5 indicator range of the head office.

While achieving results, I also clearly realized the shortcomings in my work, which are reflected in: First, the level of political theory needs to be further improved. Second, the level of cognition needs to be further strengthened, especially to have a certain degree of predictability of problems and difficulties that may arise at work, and to maintain a strong sense of urgency at all times.

XX has passed, and work in XX has begun to get on the right track. There are several prospects for the focus of work in the new year:

First, strive to solve the problem of postal repayment channels within the first quarter.

The second is to do a good job in receiving and handling the aftermath of the marketing center.

The third is to complete the internal personnel reorganization of the card department. Because some businesses have been transferred to the head office in XX, new adjustments need to be made to the business volume and staffing of relevant groups to fully mobilize the enthusiasm and creativity of personnel in various departments and positions to pave the way for maximizing the overall benefits of the card department. .

The fourth is to develop the co-branded card market in the region, take the road of joint development, and increase the market share of xx cards.

The fifth is to do a good job in maintaining high-quality customers and this year's marketing plan.

The above is my work situation over the past year. The achievement of such results is inseparable from the joint efforts of all employees in the card department. In XX, there is a long way to go, with opportunities and challenges. I will lead my colleagues in the card department to closely follow the reform pace of the listed bank, strengthen confidence, work hard, and contribute to the healthy and orderly development of all the work of XX branch. own strength. Credit card supervisor work summary 3

Time is like lightning, fleeting, and in a blink of an eye, xx years have passed. During my one-year tenure as the account manager of xx branch, I worked hard and kept making progress. While its own business level has been greatly improved, considerable progress has also been made in terms of ideology. The work situation in xx is now reported as follows:

1. In xx, under the care and guidance of the branch president and leaders, I became familiar with the new working environment in a short period of time. At work, I carefully study various financial laws and regulations, actively participate in various learning activities organized by the industry, and constantly improve my theoretical quality and business skills. In the new working environment, there are certain deficiencies in work experience, marketing skills, etc. , In addition, the branch branch has newly established a foreign branch. To carry out its work, it must first increase its customer base. At work, I always use my words, hands, and brains to win customers' support for our bank's business, expand the number of my customers, and collect information and seek support in a short period of time through high-quality services and business professionalism. , successfully marketed a large number of high-quality customers and businesses such as xx Noble Liquor Trading Center, xx City Electric Power Industrial Company, xx City Small and Medium Enterprise Service Center, etc. Although the current book contribution is not large, it has stored hundreds of millions of yuan in deposits and loans for the future. . By the end of December, individuals had accumulated more than 22 million yuan in deposits, with a daily average of more than 18 million yuan throughout the year. There were new breakthroughs in payroll agency, PS merchants, notice deposits and other businesses.

2. Since serving as an account manager, I have deeply understood and felt the responsibilities and mission of this position. The account manager is our bank's business card for public service and the hub of contact between customers and our bank. The communication style and speech and behavior with customers all represent the image of our bank. I constantly learn communication skills, master communication methods, and approach work with the attitude of "work is my career" and the working style of running forward.

Collect high-quality customer information from all aspects, grasp customer dynamics in a timely manner, visit the bridge between customers, go down to enterprises and institutions, and get in-depth with customers. Take the bus when there are no public buses, it will always be fine or rainy, and perform daily maintenance on different customers every day. Even a text message blessing and greeting represents our bank's longing for our customers. Answer customers' questions enthusiastically and patiently, face customers calmly with a relaxed attitude and a friendly smile, quickly and clearly convey the information they want to customers, communicate well with customers and achieve good results. Winning customers' general recognition of my work. In the credit business, pre-loan investigations, post-loan inspections, and follow-up investigations are carefully conducted, and materials are submitted for review and archiving in a timely manner. In XX, a total of more than 33.5 million yuan in loans were issued, and 6.41 million yuan in loans were collected on time. Among them, there was no bad loan or bad credit. Personal compliance work was achieved while high-quality operating profits were obtained, ensuring the safety of credit funds.

3. Existing problems

In the past year, although I have achieved certain results in various aspects, I have also clearly seen my own shortcomings.

(1) Lack of learning. Faced with the deepening of financial reform and the diversification of the market economy, how to grasp the latest financial information and the development trends of the city sometimes cannot keep up.

(2) It needs to be strengthened to tap existing customer resources, select the best customers, increase the number and quality of customers, and enhance customers' greater contribution and loyalty to our bank.

(3) It is to further overcome the youthful impatience, be down-to-earth, improve work initiative, do more and talk less, and improve myself in practice. I am working hard to correct the above shortcomings.

4. Directions for future efforts

In the new year, I will continue to work hard and pay more attention to the study and research of new regulations, new businesses, and new knowledge, and improve Working methods, actively work hard, enhance the awareness of service purpose, show great courage and pioneering spirit, consolidate your business foundation, work hard in a higher and further direction, and use "new" work to solve the actual problem Difficulties encountered at work. Credit card supervisor work summary 4

Since this year, ICBC branches have regarded developing the scale of credit cards and seizing the credit card market share as the focus of bank card work. Relying on their own resources, they have won high-end customers and marketed collective card applications to seize high-quality cards. Special merchants have expanded the scale of card issuance, and through the concerted efforts of the entire bank, remarkable results have been achieved. As of September 10, the number of credit cards issued was 4,500, which was five times the total number of cards issued last year, ranking first in the number of credit card issuances among ICBC branches. , achieving bank card intermediary business income of 660,000 yuan.

First, clarify the market positioning. In order to expand the scale of credit card development and seize the credit card market share, the bank conducted objective and accurate research, analysis, and forecasts on the credit card market, and held multiple symposiums with department and branch heads to improve ideological understanding, change concepts, and unify employees' behaviors to We will implement the branch's business decisions and strive to create a business philosophy and business environment in which "the entire jurisdiction revolves around the market and employees revolve around customers."

The second is to improve the assessment mechanism. At the beginning of the year, the bank decomposed the credit card target tasks into departments and outlets, and implemented a "double-linking" policy, that is, the number of indicators is linked to the performance of department outlets and to account managers. At the same time, second-line personnel are also required to fully tap individual customer resources and set targets. Task. By formulating incentive measures such as the "Bank Card Marketing Reward Measures", employees who have completed tasks will be rewarded according to standards, and employees who have not completed tasks will be severely punished. It not only ensures that everyone participates, but also links it with job responsibilities, so that employees have goals in mind, have pressure on their shoulders, and are motivated to work, and maximize the enthusiasm of employees to actively promote, introduce, publicize, and market credit cards.

The third is to take the initiative in marketing.

The bank got rid of the passive marketing situation of relying solely on the personal finance department, formulated and implemented a marketing linkage mechanism, and gave full play to the comprehensive marketing functions of the existing marketing teams and business outlets such as the personal finance department and account managers to achieve the overall marketing of the bank. The effect of departmental advantages complementation, product bundle sales, and unit batch issuance of cards. The Dongpang branch went deep into the mining area, increased marketing efforts to group customers, and successfully marketed 374 credit cards at one time; in the process of promoting credit cards, it focused on leveraging its advantages in corporate, housing and other corporate businesses, and through account managers provided new loans to real estate development companies and new loans. Promote and introduce various emerging businesses of the bank to household and housing mortgage customers, organically combine bank card and loan marketing and other businesses, and bundle marketing of credit cards in a targeted manner to improve service quality.