Adjust your trading habits, contact Alipay customer service, provide relevant certificates, and wait for automatic cancellation.
1. Adjust transaction habits: Alipay has a set of risk control rules. For example, the amount of a single transaction should not be too large and should be controlled within 10,000 yuan; the total number of transactions in a single card in a single day should not exceed 3, and The proportion of failed transactions should not exceed 30; within 30 minutes, do not make 3 transactions in a row (including failed transactions); try not to make large transactions during non-normal business hours. You can try adjusting these trading habits and see if that solves the problem.
2. Contact Alipay customer service: If you still have problems after adjusting your trading habits, you can directly contact Alipay’s customer service to ask about the specific reasons for risk control and operate according to their suggestions.
3. Provide relevant proofs: If Alipay requires relevant proofs, it should actively cooperate, such as providing proof of identity, copies of bills or receipts of relevant transactions, etc., to clarify any misunderstandings and require the freezing issue to be resolved.
4. Wait for automatic lifting: Under normal circumstances, if the user's behavior is good and no high-risk activities are involved, Alipay will automatically lift the risk control after a period of time. This time may range from a few hours to a few days, or even longer, depending on Alipay's evaluation.