ICBC's online credit card application shows that the card has been successfully processed. I haven't got it after waiting for 20 days. Call 95588 customer service and say it has arrived. What should I do? It usually takes about 20 days to report the loss of a credit card before receiving a new card.

Report loss guide:

Loss reporting at outlets: If the cardholder loses his credit card, he can apply for loss reporting at a nearby ICBC outlet. Any branch of ICBC can apply for loss reporting without going to the card issuing branch. The application for loss reporting by outlets is a formal loss reporting. If you need to report the loss, please go to the peony card issuing department in the area where your credit card account is located.

Online loss reporting: ICBC credit card self-service loss reporting means that you can temporarily report the loss of your online banking or telephone banking registration card, debit card or debit account to fully protect your funds.