1. What are the main responsibilities of the collection specialist: responsible for the management of overdue credit card accounts and the registration and classification of customer information in arrears; Collect credit card overdrafts for customers with short-term arrears by phone or letter; Carry out door-to-door collection of long-term delinquent customers and legal collection of malicious delinquents; Timely record the collection and repayment, and update the debtor's relevant information; Assist in the management and analysis of business account data and summarize the collected experiences and lessons; Complete other work arranged by superior leaders.
2. What are the advantages of telephone collection compared with door-to-door collection? Telephone collection has several advantages. First, safety, because in the process of door-to-door, after all, people want money, and everyone is proud of it. Faced with some details such as repayment time and repayment method, there will definitely be some disputes, which will easily lead to contradictions. Therefore, telephone collection provides a relaxing space and ensures the safety of the collection personnel; The second is efficient and convenient. As long as someone answers the phone, you can directly urge the customer to pay back the money. If customers forget, they can call several times to remind them and increase the frequency of calls. Thirdly, with the improvement of computer-aided system, after telephone collection, some details, contact information, repayment willingness and repayment ability of the debtor can be recorded and fed back, and a collection strategy can be adjusted at any time to prepare for subsequent collection; Fourth, there are many auxiliary tools for telephone collection. For example, SMS, email, WeChat, and even mail. Help in various ways to achieve the goal of recovering arrears; Fifth, the cost of telephone collection is relatively low, which can also avoid some legal risks. At present, the telephone charges of the three major communication operators are relatively low, and some professional calling software. It's also cheap to make a phone call. Telephone collection does not require direct contact with borrowers, and it also avoids some legal risks.