The tax refund is directly operated by the merchant, and the credit card is only the payment carrier. Our bank can only assist in checking whether the tax refund amount is recorded. If it hasn't arrived yet, please contact the merchant directly. It is suggested to keep the relevant information of tax refund so as to provide relevant documents for follow-up when necessary in the future.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.