Should I report the loss if I can’t find my CITIC credit card? Analysis on the problem of reporting the loss of CITIC credit card
If your CITIC credit card is stolen or cannot be found, in order to avoid unnecessary losses, it is best to report the loss. However, many cardholders don’t know much about reporting the loss of CITIC credit cards. For example, they don’t know what circumstances require reporting the loss of a credit card. Here we have compiled some issues related to reporting the loss of a credit card to give you an analysis.
Question 1. If I can’t find my CITIC credit card, do I need to report it as lost?
Answer:
When using a CITIC Bank credit card, if you just cannot find the credit card temporarily and are not sure whether it is lost, you can apply for a temporary freeze on the credit card; if you are sure that your credit card has been If it is lost, you can apply for a lost credit card. We have sorted out the loss reporting operations in two situations for you:
1. Temporarily freezing your credit card: Please call the customer service hotline to apply for temporary freezing. If you retrieve the card within 24 hours and call the customer service hotline to unfreeze it, there will be no fee; if it exceeds 24 hours, it will be automatically reported as lost and a loss report fee of 40 yuan will be incurred. If you need to replace your card after automatically reporting the loss, please call the customer service hotline separately to apply.
2. Report the loss of your credit card: If it is stolen or it is confirmed that the card cannot be recovered, please call the customer service hotline to report the loss. The loss report takes effect immediately, and the lost card cannot be restored for use. The fee for reporting a loss is 40 yuan/card. After reporting the loss, you can apply for a new card. If you choose to send it by registered mail, it will arrive in about 7-10 working days. If you choose to send it by express mail, it will arrive in about 3-5 working days. At the same time, a courier fee of 20 yuan/card will be charged.
Question 2: Do I have to go to a CITIC Bank branch to report the loss of my credit card?
Answer:
1. If you find that your credit card is lost, you should immediately call CITIC Bank’s 24-hour customer service hotline 95558, explain the situation to the customer service staff, provide your basic information, apply for loss report and reissue New card.
2. All banks in China have this requirement. To reissue a bank card, you must go back to the counter of the branch of the bank where you opened the account to formally report the loss and reissue the bank card.
3. If the bank where your account is opened is far away, you can go through the account cancellation procedures at a remote counter; you can also spend the balance in the card through online banking or quick transfer, and then apply for a new bank card at your place of residence. Can.
Question 3: What should I do if my CITIC Bank credit card is found after it is reported lost?
Answer:
If you find a CITIC Bank credit card that is reported lost, you must notify customer service. Therefore, you need to negotiate with customer service about this matter and loss.
Because the customer service is right, the CITIC Bank card is frozen for only 24 hours. If you do not notify the customer service to unfreeze it within these 24 hours, it will automatically be converted to a loss report when the time is up.
Customer service should have made this clear to you at the time. Now that your original card has been invalidated, you should receive a new card soon.
If the customer service did not tell you about the automatic loss report at that time, you can ask them to check the recording by complaining. If they really did not tell you, you can ask them to write off the fee; if you find that they have told you If it is lost, there is no other way but to lose.
How to report the loss of a CITIC credit card? Call 95588 to lose. What should I do if I forget it?
Refer to 95588 for manual service and report the loss with your ID card. \\CITIC Bank's credit card replacement method:\Method 1: Don't begrudge the loss report fee when reporting loss and reissue\If you find that your credit card is lost, you should immediately call CITIC Bank's 24-hour customer service hotline 95558, explain the situation to the customer service staff, provide your basic information, and apply Report the loss and get a new card. Tip: CITIC Bank credit card loss report fee: 40 yuan. \Method 2: Go to the bank counter to report the loss in person\If the credit card is lost outside and there is a CITIC Bank nearby, it is faster and faster to go directly to the bank to apply for loss report. It is simple to report the loss of your ID card by yourself. If you entrust someone else to handle it, you need to write a power of attorney.
\Method 3: CITIC Bank Lost Card Protection is here to help\\Lost Card Protection means that after a credit card customer loses his credit card, if the cardholder applies to the bank to report the loss as soon as possible, the bank will give the cardholder a certain period of time before reporting the loss. Compensation for losses caused by stolen credit cards. \CITIC Bank credit card protection is within 72 hours before the loss is reported, but there is a condition that the SMS notification service of 48 yuan/year must be activated.
How to reissue a lost CITIC Bank credit card
Hello, your credit card is lost. It is recommended that you call the bank immediately to verbally report the loss, and bring your ID to the bank as soon as possible to report the loss and reissue it to avoid funds. loss.
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CITIC Bank Credit Card Loss Reporting, Card Replacement and Card Cancellation Service Guide
What should I do if I can’t find my credit card? Should I report the loss immediately? What should I do if I report it lost and find it again? What should I do to report the loss of a CITIC Bank credit card? Where can I go to replace or cancel my card? Today we will review for you the guide for reporting loss, replacement and cancellation of CITIC Bank credit cards.
Highlights of 2015 CITIC Bank Credit Card Offers
1. Report the loss of CITIC Bank Credit Card
If you cannot find your credit card temporarily, you can call the customer service of CITIC Bank Credit Card Center Hotline to apply for a 24-hour freeze on your credit card limit. If you find your card, call to lift the hold and you can resume using the card without incurring any fees. If you have not called the customer service hotline within 24 hours, we will assume that you have applied for loss report processing.
When your CITIC Bank credit card is accidentally lost or stolen, please immediately call the 24-hour CITIC Bank Credit Card Center customer service hotline: 400-88-95558 to handle the card loss report procedure immediately to protect your rights. After you complete the loss report procedure, our bank will issue you a new card according to your needs.
Temporary freezing of your credit card can avoid the loss of high credit card loss reporting fees
2. CITIC Bank credit card cancellation
You can call the 24-hour customer service hotline: 400- 88-95558 to apply for card cancellation. There must be no outstanding balance in the account when canceling the card, and to ensure the security of the account, the card must be with you when canceling the card over the phone. If your CITIC Bank credit card is lost, you can only cancel it at the branch counter.
It is easy to apply for a credit card, but it is difficult to cancel the card and you need to cancel the account
3. Replacement of CITIC Bank credit card
The validity period of CITIC Bank credit card shall not exceed five years Years (the specific period is subject to the actual validity period on the card). Before your card expires, we will refer to your credit history and send an updated card to your billing address. If you have not received a new card by the last day of the card expiration month, please call the 24-hour customer service hotline and a dedicated customer service staff will handle it for you.
2015 CITIC Bank Credit Card Mail Order Mall Installment
4. CITIC Bank Credit Card Replacement
When your credit card is damaged, broken, or the signature is blurred or changed and magnetic When the strip cannot be used due to degaussing or other conditions, you can call the 24-hour customer service hotline and a customer service specialist will handle it for you. Please cut off the old card and destroy it immediately after receiving the new card and completing the card opening process to ensure your rights.
What should I do if I lose my CITIC credit card and want to replace it?
If I need to replace the card, the bank will check a series of information with you. After the identity is confirmed, a new one will be made and mailed to you. card and send real-time text message reminders at the same time. To ensure the security of your card, the bank will arrange a telephone return visit by full-time personnel as needed during the card replacement process.
The new card will be new and sent to your mailing address by registered mail or EMS (a certain fee will be charged).
If your lost credit card has been activated for automatic transfer and repayment, you do not need to sign a new contract for a new card issued after reporting the loss.
If you are also a credit card online banking user, please select "Cancel Credit Card Signing" in the account management, delete your old one, and then select "Add Credit Card Signing" to sign your new credit card.
That’s it for the introduction of how to replace a lost CITIC credit card.