The number of people using credit cards is increasing day by day, but Xiaocai found that due to many customers’ lack of awareness of information security and the renovation of fraud methods, there are endless cases of credit card loss and fraud. Xiaocai learned that many banks have launched different card loss protection systems to protect card holders' safety, but the rules are very different.

After investigation by Xiaocai, Agricultural Bank of China, Bank of China, Shanghai Pudong Development Bank, Ping An Bank, etc. will provide certain compensation for theft losses that occurred 72 hours before the holder reported the loss. Guangfa Bank, China Merchants Bank, Beijing Banks, etc. will provide certain compensation for theft losses that occur within 48 hours before the holder reports the loss.

However, it should be noted that during this free protection period, banks will not completely and unconditionally compensate for all losses caused by fraud. For example, Ping An Bank stated that the holder can apply for the bank to be responsible, but the premise of providing compensation is "compensation terms suitable for card loss protection"; the 48-hour card loss protection service provided by China Construction Bank only covers the situation of card loss overseas; Industrial and Commercial Bank of China The 72-hour lost card protection service provided is only "one year from the date of swiping the card, you can have account security insurance for one year at no cost."

“The premise of the bank’s compensation is that the holder’s credit card is lost, stolen, copied, or the credit card number and password are handed over to others under duress, resulting in the credit card being stolen. Economic losses. For example, if you accidentally leak the password and make a transaction through the password after losing the card, this is difficult to determine, and normally you will not be compensated directly,” the customer service staff of many banks’ credit card centers emphasized.

According to recommendations from credit card staff of several banks to Xiaocai, many credit card holders have now enabled the small-amount password-free payment function for the convenience of payment. Once the card is lost, this is a big hidden danger. . Lost card protection is a certain degree of compensation for transactions that are not carried out through the transaction password. If the holder reports the loss to the bank at the first time, the bank can compensate the holder for the loss caused by the swipe within a certain period of time before reporting the loss. compensation.

The compensation amount varies from bank to bank. For example, the protection amount of Guangfa Bank is the maximum protection amount of each card, which is the spending limit of the card on the day when the fraudulent transaction occurs (which can include permanent spending limit, temporary spending limit and floating limit, but excludes its own deposits); the protection of Ping An Bank The amount does not exceed the fixed credit limit of the card, which does not exceed RMB 50,000. The maximum protection amount of Beijing Bank is also RMB 50,000. China Merchants Bank, CITIC Bank, Bank of China, etc. have set different maximums according to the level of the card. Compensation amount.

In addition to free fraud protection, more banks have launched fee-based fraud compensation services. Therefore, according to the opinions of bank customer service staff, customers can pay a certain fee to upgrade and obtain services according to their own needs. For example, CITIC Bank's "Taobao" has extended the protection period from 48 hours to 72 hours. After a loss occurs, you can report the case through WeChat at any time, and you can get compensation in 10 working days, and the compensation amount has also increased to 100,000 yuan; Bank of Communications’ “worry-free service” has the same compensation period and maximum compensation amount as China CITIC Bank; Shanghai Pudong Development Bank’s fraud-free service extends the compensation period from 72 hours to 96 hours; China Guangfa Bank’s “security guard” is not subject to the time limit for reporting loss . However, if customers want to have these protections, they need to pay an average of 2-8 yuan to the bank every month.

Regarding the safety of credit card use, Xiaocai once again reminds all holders not to tell others their passwords at will. At the same time, they actively activate the account change reminder service so that they can know the usage of card funds at the first time and pay close attention to it. Are there any abnormalities in the monthly bills? If your card is lost or stolen, you should call the credit card center immediately to report the loss to avoid greater financial losses.