Extended data
Guiyang Bank has been ranked in the top three in the evaluation of more than 200 city commercial banks with a scale of 50 to11year. Guiyang Bank is the representative of local financial institutions in Guiyang. There are more than 200 city commercial banks in China with the scale of 50 billion to 654.38+00 billion, and they have always maintained the top three in the national appraisal from 2065.438+00 to 2065.438+0. Moreover, judging from the regulatory indicators of the CBRC, our regulatory rating should be said to be very high. We jumped from 3B to 2C, which laid a very solid foundation for your cross-regional development as a local financial institution. As of September 30th, 20 12, the total assets of Guiyang Bank reached101520,000 yuan, an increase of1865438+75 million yuan over the beginning of the year, and an increase of 31320,000 yuan over the same period of last year. The balance of various deposits reached 82.5 billion yuan, an increase of11billion yuan and 2148.9 million yuan compared with the beginning of the year; The balance of various loans was 45.498 billion yuan, an increase of 7.4/kloc-0.80 billion yuan over the beginning of the year, an increase of 9.098 billion yuan over the same period of last year; All taxes paid were 636 million yuan, an increase of 654.38+94 million yuan year-on-year. Guiyang Commercial Bank was established with the support of China Banking Regulatory Commission. The increase is very impressive. From140 billion at the time of its establishment, the total deposits exceeded 20 billion. With the continuous development of society, the traditional single customer service model-telephone customer service, due to the limitations of time and geographical conditions, has been unable to meet the needs of users. It integrates various service elements such as "customer service, commodity shopping guide and marketing", and seamlessly embeds customer service into pre-sales, in-sales and after-sales processes.
Customer service personnel respond to users' needs in time through the system, put forward guiding suggestions when users encounter difficulties, and solve various problems encountered by users in time. This one-to-one online customer service mode is not only convenient and fast, but also increases the probability of dialogue between users and customer service personnel, and users can obtain the required information more intuitively.