1. Report the loss of CITIC Bank Credit Card If you cannot find your credit card temporarily, you can call the customer service hotline of CITIC Bank Credit Card Center to apply for a 24-hour freeze on your credit card limit. If you find your card, call to lift the hold and you can resume using the card without incurring any fees. If you have not called the customer service hotline within 24 hours, we will assume that you have applied for loss report processing. When your CITIC Bank credit card is accidentally lost or stolen, please immediately call the 24-hour CITIC Bank Credit Card Center customer service hotline: 400-88-95558 to handle the card loss report procedure immediately to protect your rights. After you complete the loss report procedure, our bank will issue you a new card according to your needs. Temporary freezing of your credit card can avoid the loss of high credit card loss reporting fees
2. CITIC Bank credit card cancellation You can apply for card cancellation by calling the 24-hour customer service hotline: 400-88-95558. There must be no outstanding balance in the account when canceling the card, and to ensure the security of the account, the card must be with you when canceling the card over the phone. If your CITIC Bank credit card is lost, you can only cancel it at the branch counter. It is easy to apply for a credit card, but difficult to cancel it. To cancel the card, you need to cancel the account
3. Replacement of CITIC Bank credit cards. The validity period of CITIC Bank credit cards shall not exceed five years (the specific period shall be subject to the actual validity period on the card). Before your card expires, we will refer to your credit history and send an updated card to your billing address. If you have not received a new card by the last day of the card expiration month, please call the 24-hour customer service hotline and a dedicated customer service staff will handle it for you. 2015 CITIC Bank Credit Card Mail Order Mall Installment
4. CITIC Bank Credit Card Replacement When your credit card cannot be used due to damage, breakage, blurred signature or change, or degaussing of the magnetic strip, you can call us 24 hours a day Customer service hotline will be handled by customer service specialists. Please cut off the old card and destroy it immediately after receiving the new card and completing the card opening process to ensure your rights.