It can be activated.

Contact number:

24-hour service hotline: 95533.

24-hour credit card customer service hotline: 400-820-0588 in China.

Overseas +86-21-38690588.

Mailing address:

China Construction Bank Head Office Address: No. 25, Financial Street, Xicheng District, Beijing, China?

Postcode: 100033

WeChat Customer Service

Search the official account "CCB Customer Service" on WeChat to enjoy convenient problem consultation, account bank inquiry and other services.

E-mail address

Credit card customer service email address: CCBCC.ZH@CCB.COM

Online banking customer email address (you can make suggestions by logging in to the email address of online banking , opinions)

Extended information:

How to transfer to CCB customer service hotline manual service

95533 provides 7*24 hours service, if you still need manual telephone service , please enter the line as follows:

1. Savings account: After dialing 95533, select "1 personal service-0 manual service".

2. Credit card: After dialing 95533, press No. 2, and for card-holding customers, press No. 0 after verifying their identity; for customers without a card, if you need to enter your ID number or card number after dialing, please directly press " #"key.

3. Corporate customers: After dialing 95533, select "3 Corporate Business". If you need manual help, press 0 and end with the # key.

Please follow the above method. If you have not entered the manual service for a long time, it may be that the manual agents are busy during that period. Please forgive me.

China Construction Bank official website: Customer service area

China Construction Bank official website: What are the ways to open a credit card

China Construction Bank official website: How to transfer Go to CCB customer service phone for manual service