Hello, landlord! CITIC Bank will notify the customer service if it finds a credit card after reporting the loss, so you need to negotiate with the customer service about this matter and this loss reporting.

Because the customer service is right, CITIC Bank's card is only frozen for 24 hours. If you don't inform the customer service to unfreeze within 24 hours, it will automatically turn to report the loss.

The customer service should have made it clear to you at that time. Now that your old card has been invalidated, the landlord should receive a new card soon.

If you are sure that she didn't tell you to report the loss automatically, you can ask them to check the recording by complaining. If I really don't tell you, you can ask them to wash away the expenses. If you find that they have told you, there is no way but to lose.

It is better for the landlord to pay more attention next time to avoid these inexplicable losses. Happy landlord card!