The problem of losing credit cards can be big or small. If the cardholder accidentally loses his credit card, he must immediately contact the bank customer to report the loss or freeze the account to prevent the loss of personal funds.

After contacting customers to report the loss of their credit cards, they will usually report the loss to the bank counter within three days.

How to correctly handle the loss of credit cards;

First, report the loss.

1, report the loss by phone

At present, all banks' customer service telephones are open 24 hours a day. Once you find that your credit card is lost, you can call the bank customer service phone to report the loss orally as soon as possible. Cardholders only need to dial the customer service hotline of the issuing bank to enter? Emergency report of loss? Special line, there will be professional customer service guidance, according to customer service tips, provide their own relevant information to report the loss.

2. Report the loss of bank outlets

This way of reporting the loss requires the cardholder to bring his ID card to the local bank outlet to report the loss.

Second, what should I pay attention to when reporting the loss of credit cards?

1. After the loss of the credit card is reported, there may be a charge for the replacement card; It usually takes 2 working days to reissue a new card after reporting the loss. After the card is successfully processed, the account, quota and points of the old card will be automatically transferred to the new card.

2. After getting a new card that has been reissued for loss reporting, it must be activated before it can be used; There is no special regulation on the activation time, but generally it cannot exceed the validity period of the credit card, otherwise the credit card that has not been activated due will become a waste card.

3. After the new card is activated, the password of the old card is generally used, but for the safety of your funds, it is recommended to reset the credit card password; There are many channels, such as telephone banking and mobile banking.

Third, make up the card

1. If you reissue a new card, the bank will give you a new credit card, but the card number will change.

2. If you don't change the card number, you need to wait about 10- 15 days, and the bank will inform the cardholder to go to the bank to apply for a new credit card.

What do I need to do after I get a new card?

1: After the credit card is reissued, the card number will also change, so all payment platforms must be unbound from the original credit card, and the new card can be reused.

2. Protect your credit card properly.

3. Rational consumption.